Delivery Charges & Payment

We try to keep postage costs to a minimum. Most low value or small items are sent by First Class letter post - if an order is too heavy or valuable to go by Letter Post - it will go by our subsidised carrier @ £6.99 (there are a few exceptions).

Order Value Up To Postage
 £15.00 £2.00
£40.00 £3.50
£60.00 £4.50
Excludes heavy or fragile items i.e. paint

Returns and Terms of Trade

Card Payment and Security
This website will NOT process or take any payment from your Card. This will be done later in our Back Office. We will only charge your card when the goods are despatched. Our 128-bit encrypted secure server is backed by a £6,000 warranty against fraudulent use. We do not use an internet processing bureau.

Please note that a 2% charge is applied to orders made using American Express credit cards - this does NOT apply to any other debit or credit card.

Despatch
We guarantee to despatch your confirmed order same day if we receive it before 3.00pm Monday to Friday - subject to availability and your payment authorisation.

Important
Due to additional security checks that are required for new customers - your order despatch may be delayed until the following day. This is due to your credit card or debit card issuer and is beyond or control.
Any important or relevant info regarding the order i.e. deadline, non standard delivery requirements etc should be advised in 'Special Instructions' when confirming the order. Otherwise we will send the order by the most appropriate/ economic means.

UK
Where possible your order will be despatched by first class post. Orders over 1.5kg or of High value are sent by our Next day Courier Delivery unless you specifically instruct us otherwise via 'Special Instructions' when confirming your order. Please note that orders sent by letter post over 1.5kg can cost substantially more than the carrier charge of £6.99 and may not be insured.

Important
A business delivery address is preferable when your order is being sent by carrier as a signature is required upon receipt. Also, residential addresses are often more difficult to locate and as a result deliveries may be delayed.
Please note that you will be responsible for all carriage charges (to and from your address) if your order is refused or not collected from your local office.

First Class Postal Charge - this is how we send most small orders
If you select 'Send Cheapest' or 'First Class Post' - postage will be added based on these rates - this is usually the cheapest method and most regular customers use this - we charge you at cost based on weight.

Up To £ Up To £
150 gms 1.75 700 gms 3.35
200 gms 1.85 800 gms 3.55
250 gms 2.10 900 gms 3.75
300 gms 2.20 1000 gms 3.95
350 gms 2.40 1100 gms 4.15
400 gms 2.60 1200 gms 4.35
450 gms 2.80 1300 gms 4.55
500 gms 2.95 1400 gms 4.75
600 gms 3.15 1500 gms 4.95

Courier Delivery

 Next Working Day Delivery
£6.99
 Next Working Day Delivery - Morning (9-12)
£9.99
 Next Day Delivery - Saturday (before 12.00)
£24.50

In line with most carriers - the Next Day service to some areas of the UK is actually a 2 day service. This relates mainly to some parts of the Scottish Highlands and/or Scottish land connected islands.
If in doubt please call us and we will confirm with our despatch system.
Standard Next Working Day delivery is Monday when despatched Friday

Long Or Fragile Items - add the following charges to the delivery service selected

 

 Tiller Extension/Alloy Tube/Keel Band : up to 150cm
+£3.00
 Long Tiller Extension/Spinnaker Pole/Jib Stick : up to 249cm
+£5.00
 Laser/Topper/Optimist Spars : up to 250cm
+£6.00
 Foils - Fragile (Laser or glass foils) +£15.00
 Foils - Plastic (Topper or plastic foils) +£7.50
   
 Spars and Sails (DInghy booms/Rolled Sails) : 250cm+ Total £22.50

 

 

 

 

 

 

 

 

Dangerous or Explosive Products - Flares, Paints, Solvents, Catalyst etc
Such products cannot be sent by Letter Post and will only be sent by carrier

Royal Mail Special Delivery
This Post Office service is a guaranteed next day service and will normally be used for fragile or high value orders up to 1.0kg (our Next Day courier will be used for items above this weight)
100g - £4.50, 0.5kg - £4.95, 1.0kg - £6.50

PLEASE NOTE: Fragile items and/ or high value items will not be sent by First Class post. Such items will be sent by Royal Special Delivery or Next Day carrier, whichever is cheaper.

Additional packing charges may be required for long or fragile items and will be added at cost - this should not normally exceed £9.99 or £14.95 some foils or £19.95 if 2.5m+

International Delivery
Where possible your order will be despatched by Airmail. High value or heavy orders will be sent by DHL, TNT or Fedex as appropriated. We will always quote accordingly at cost, using;
Royal Mail Post Office rates and delivery times. (select "Overseas" etc etc)
We will normally send by "International Signed For Small Packets" with compensation/insurance increased to the level required for the order.

For your reference please note the following:

Overseas Delivery Service Delivery Time or 'Expected
Delivery Time'
Order type Notes
Post Office
Airmail
Usually days for
most of World
Urgent,
normally not over 2 kg
We always use Airsure or registered, so that goods are insured, traceable and require a signature on delivery
Post Office
Surface
Can be 8 weeks None Urgent,
normally not over 2 kg
We always use registered, so that goods are insured and require a signature on delivery. We do not like to use this service - but if you want us to and you are not in a rush; we will
Post Office
International Economy
20-40 Days None Urgent,
normally over 2kg
 
Post Office
International Standard
Usually days to a week
for most of the World
None Urgent,
normally over 2kg
 
Post Office Datapost / DHL etc Guaranteed within days Urgent,
normally 1.5kg and over
For light items we recommended Airmail - unless you have specific problems with the postal service in your country